At Dreamtexinudustry, we want customers to contact us promptly if there is any issue with an order. This Refund & Return Policy explains the general process for returns, exchanges, damaged items, and eligible refunds for purchases made through our ecommerce store.
This is general store policy content for our business in Pakistan. For case-specific help, order review, or return instructions, please contact support at [email protected] before sending any item back.
Items may be considered for return if they are received damaged, defective, incorrect, or materially different from the order placed. To help us review the issue, customers should contact us within a reasonable time after delivery and provide order details and clear supporting information where possible.
To be eligible for a standard return review, items should generally be unused, in their original condition, and returned with original packaging, tags, accessories, or documentation where applicable.
If you receive a damaged, defective, or incorrect item, please contact [email protected] as soon as possible with your order number, a description of the issue, and photos if available. We will review the matter and advise the next steps, which may include replacement, exchange, store resolution, or refund where appropriate.
Please do not use or alter a damaged or incorrect item before contacting support, as this may affect return eligibility.
Some items may not be eligible for return or refund depending on their nature. These may include items that have been used, washed, altered, damaged after delivery, missing original packaging, marked as final sale, customized or made-to-order products, or items that cannot be resold for hygiene or product-integrity reasons.
If a product category has special conditions, those conditions may apply in addition to this policy.
To request a return, exchange, or refund review, email [email protected] with your order number, contact information, item details, and reason for the request. If required, we may ask for photos, videos, or additional information to verify the issue.
Returns should only be sent after confirmation from our support team. Unauthorized returns may be delayed, refused, or found ineligible for refund processing.
Once a returned item is received, we may inspect it to confirm its condition and eligibility under this policy. Approval of a refund or exchange depends on the inspection result, the reported issue, and whether the item meets the conditions communicated by support.
If the return does not meet eligibility requirements, we may decline the refund or return the item to the customer where appropriate.
If a refund is approved, it will generally be issued to the original payment method unless another resolution is agreed. Refund timing may vary depending on payment provider, bank processing times, and the nature of the order review.
Original shipping fees, handling charges, taxes, or other service-related costs may be non-refundable unless the return is due to our error, a verified defective item, or a verified wrong item sent by us.
Where stock is available and the request is approved, we may offer an exchange or replacement for eligible items. If the exact item is unavailable, we may discuss alternative options with the customer.
Customers may be responsible for return shipping costs unless the return is due to a confirmed damaged, defective, or incorrect item. If we approve a return caused by our error, we may provide return instructions or an appropriate shipping resolution based on the case.
We recommend using a reliable shipping method for approved returns, as we cannot take responsibility for parcels lost or damaged in return transit unless specifically arranged by us.
If you need to cancel an order, please contact us as quickly as possible. Orders that have already been processed, packed, shipped, customized, or otherwise committed for dispatch may not be cancellable. If cancellation is possible, any refund will be processed according to the order status and payment method used.
Return reviews, exchanges, and refunds may require a reasonable processing period after we receive the request or returned item. Delays can occur if information is incomplete, inspection is pending, or courier and payment processing times are extended.
If you are unsure whether your item is eligible or need case-specific assistance, please contact [email protected]. We will review your situation and guide you on the next steps.
